SUPPORT CATEGORIES

• Basic Troubleshooting
• Contact Info/Support Hours
• Documentation/Software
• RMA Process
• Safety Recommendations
• Survey
• Warranty

BASIC TROUBLESHOOTING/Q&A:

1. Unit not switching/no LED illumination
• Check signal from port server
• Check patch cord for open conductors
• Check patch cord from port server to Cyber Switching unit for inverse configuration
2. No power to load being switched
• Check that Cyber Switching input cords are plugged in
• Check that power to Cyber Switching unit is good
• Tripped breaker
• Bad receptacle
• Check switched load for proper operation
• Bad input cord
• Check On/Off switch

CLICK HERE for a basic Q&A and more extensive SUPPORT FAQ

CONTACT INFO/SUPPORT HOURS
Toll Free technical support: # 1-888-311-6277
Email: support@cyberswitching.com
Support hours: 7:30 - 4:30 PST

DOCUMENTATION/SOFTWARE:

DUALCOM SERIES

• Dualcom Manual [863 KB]
• CSTools v2.2.6 for Windows [2.9 MB]
• CSTools v2.2.6 for Linux/Unix [2.9 MB]
• SNMP MIBs v4.0.1 [12 KB]

CS SERIES

• Instructions and Illustrations [322 KB]

EMC

• EMC User Manual [16.2 MB]

RMA PROCESS:
To begin the RMA process, please e-mail support@cyberswitching.com and include the following information:

1. Serial number of the unit
2. Model information of the unit (e.x. "Dualcom 820", "Dualcom 1630ViCB", etc.)
3. Description of the problem
4. Contact information (your e-mail address and telephone number)

One of our support engineers will contact you shortly to provide the needed paperwork and shipping instructions. Please feel free to call Cyber Switching at 1-888-311-6277 (toll free) or e-mail us at support@cyberswitching.com if you have any questions.

SAFETY RECOMMENDATIONS:
The following guidelines will help to ensure your safety and protect the equipment. This list does not cover all potential hazardous situations, so be CAREFUL and be ALERT!

1. The installation of your power cycling unit should be in compliance with your local electrical codes.
2. Always unplug the power cable before installing or removing the unit.
3. Keep tools and the units away from walk areas.
4. Use the product within its marked electrical ratings and product usage instructions.
5. Unit includes one or two electrical grounding plugs.
1. Do not substitute any other type of power cords.
2. The equipment grounding should be in accordance with local and national electrical codes.
6. Never install equipment that appears to be damaged.
7. When installing the unit into the rack, do not block ventilation opening of the unit.

SURVEY
CLICK HERE for our quality assurance Survey.

WARRANTY
CLICK HERE if you are already an owner of one of our products to register your product for the Warranty.